FAQ's

SAMA is more than a name—it’s a philosophy. Derived from the founder’s first and last names, it also reflects the Japanese honorific "sama," used to show deep respect. At SAMA, we honor every client’s story with care, partnership, and purpose. Learn More

We believe your engagement ring should reflect your values as much as your style. SAMA combines design-forward customization, competitive pricing, and social impact into one seamless experience. Each purchase supports a cause of your choice, making your love story part of a larger movement. Learn More

At checkout, you’ll have the opportunity to select one of our nonprofit partners aligned with causes such as women’s rights, LGBTQIA advocacy, education reform, or mental health. A portion of your purchase goes directly toward that organization—because love should be purposeful. Learn More

We recognize that jewelry is more than ornamentation—it’s a reflection of identity, milestones, and legacy. By connecting our work to organizations driving systemic change, we aim to make your ring a symbol of something greater: equity, empathy, and empowerment.

Yes! Our signature “Rock Your Way” experience allows you to select your dream diamond or gemstone, pair it with a setting that matches your aesthetic, and craft a one-of-a-kind engagement ring. It’s your love story—told in your style.

Absolutely. If you’re envisioning something beyond our existing styles, our bespoke service allows you to co-create a ring from scratch with our design specialists. From sketches to stone sourcing, we’re with you every step of the way. Learn More

We partner with reputable suppliers who uphold ethical sourcing practices. Whether you choose a natural or lab-grown diamond, you can rest assured that your gemstone meets our standards for quality, transparency, and traceability.

Both options are real diamonds—chemically, physically, and visually identical. The difference lies in origin: natural diamonds form over billions of years beneath the earth, while lab-grown diamonds are cultivated in controlled environments with less environmental impact. Learn More

Yes, all SAMA rings come with a lifetime manufacturer's warranty covering any defects in craftsmanship. We believe your ring should last a lifetime—and then some. Learn More

Most engagement rings ship within 10 business days, though bespoke designs may take longer depending on complexity. We’ll provide a clear timeline when you place your order, and keep you informed every step of the way. Learn More

We understand that inspiration can strike at any moment. If your order hasn't gone into production yet, we’ll do our best to accommodate changes. Contact us as soon as possible, and we’ll work with you on next steps. Contact Us

Yes! Our customer care specialists are available for complimentary virtual consultations. Whether you're just getting started or finalizing a design, we’re here to guide you at your pace and answer any questions you may have. Book an Appointment

That’s what we’re here for. From clarity and carat to cut and setting style, our team will walk you through everything to help you make a confident, informed decision that feels true to you. Contact Us

We offer one complimentary resizing within 60 days of delivery (for eligible designs) and a 30-day return window for most non-bespoke pieces. Please visit our full Returns & Resizing page for more details. Learn More